Different people want different things from their mailroom. Some want immediate alerts for everything. Others prefer a weekly digest so mail doesn’t interrupt their day. Some want junk mail scanned “just in case.” Others want it shredded on sight.
The settings let you configure exactly how your mailroom works — notification timing, automatic rules, forwarding addresses, and retention policies.
Accessing settings Go to Settings → Mailroom to configure:
Notifications
Forwarding addresses
Junk mail handling
Retention policies
Automatic rules
Notification settings By priority Category Email Push Timing Urgent (IRS, State, Legal) Always Always Immediate Important (Bank, Business) Configurable Configurable Configurable Low (Junk) Never Never Never
Notification timing For non-urgent mail, choose when to be notified:
Option Behavior Immediate Notify as soon as mail is scanned Same day Notify by end of business day Daily digest One email with all new mail Weekly digest One email per week
Digest schedule If you choose digest:
Daily: Sent at 9 AM your local timeWeekly: Sent Monday at 9 AM
Change your timezone in Settings → Account → Timezone .
Quiet hours Suppress notifications during certain hours:
Enable Quiet Hours
Set start and end time (e.g., 9 PM - 8 AM)
Urgent mail still notifies; everything else waits
Forwarding addresses Manage addresses for mail forwarding:
Add an address
Go to Settings → Mailroom → Forwarding Addresses
Click Add Address
Enter:
Label (e.g., “Home”, “Office”, “Accountant”)
Street address
City, State, ZIP
Optionally set as default
Default address Your default address is pre-selected when you forward mail. Change it by clicking Set as Default on any address.
Remove an address
Click the address
Click Remove
Confirm deletion
In-progress shipments continue to the removed address.
Junk mail handling Configure how we treat likely junk mail:
Setting What Happens Scan and filter Scanned but hidden from main inbox Scan and show Scanned and shown with all mail Don’t scan Logged only, not digitized Auto-shred Destroyed without scanning
“Auto-shred” is aggressive—use it only if you’re sure you don’t need marketing mail.
Junk mail review Even if filtered, junk mail is accessible:
Go to Mailroom
Click Filter → Category → Junk
Review and recategorize if needed
Retention policies How long we keep your mail:
Digital scans Plan Default Retention Starter 1 year Growth 3 years Scale 7 years
After retention expires, scans are deleted. Download important documents before expiration.
Physical mail Physical mail is held for 90 days unless you request an action:
Forwarded — Shipped to youShredded — DestroyedExtended hold — Request additional 90 days ($2/item)
After 90 days with no action, mail is securely shredded.
Changing retention To extend digital retention:
Go to Settings → Mailroom → Retention
Choose a longer period (may require plan upgrade)
Automatic rules Create rules for automatic mail handling:
Create a rule
Go to Settings → Mailroom → Rules
Click Add Rule
Define conditions (sender, category, content)
Set actions (archive, categorize, notify)
Rule conditions Condition Options Sender contains Text match on sender name/address Category is IRS, State, Bank, etc. Subject contains Text match on OCR content Date received Within last X days
Rule actions Action Description Categorize as Assign a specific category Archive after X days Auto-archive when aged Shred after X days Auto-shred when aged Notify specific person Additional notification Add note Automatically attach a note
Example rules
Archive bank statements
If category is Bank
Archive after 30 days
Alert accountant about IRS
Auto-shred marketing
If sender contains “Marketing” or “Promo”
Shred after 7 days (no scan)
Email preferences Notification emails from Choose the sender address for mailroom emails:
mailroom@pluvel.com (default)Your company domain (if configured)
Reply handling If someone replies to a mailroom notification:
Replies go to your support email
Or discarded (no-reply mode)
Mobile notifications Configure push notifications for the Pluvel mobile app:
Download the Pluvel app
Log in and enable notifications
Configure which categories trigger push
Push settings Category Default Push IRS Yes State Yes Legal Yes Bank No Business No Junk No
Access permissions Control who can access the mailroom:
Role View Forward Shred Settings Owner Yes Yes Yes Yes Admin Yes Yes Yes Yes Accountant Yes Yes No No Team Member No No No No
Invite team members with appropriate roles in Settings → Team .
How the mailroom works Overview of the digital mailroom.
