The process
We categorize it
Our system identifies the sender and document type (IRS notice, state filing, junk mail, etc.).
You're notified
You receive an email notification with a preview. Urgent items (IRS, state agencies) trigger immediate alerts.
What gets scanned
| Mail Type | Action |
|---|---|
| Government notices | Scanned immediately, urgent notification |
| Bank statements | Scanned, categorized as financial |
| Business correspondence | Scanned same day |
| Junk mail | Logged but not scanned by default |
| Packages | Held for forwarding or pickup |
You can change junk mail handling in Settings → Mailroom. Some customers want all mail scanned regardless of type.
Mail address
Your registered agent address is:Notification settings
Control how you hear about new mail:| Mail Type | Default Notification |
|---|---|
| IRS notices | Email + push immediately |
| State filings | Email immediately |
| Legal documents | Email immediately |
| Bank/financial | Email within 1 hour |
| General business | Daily digest |
| Junk mail | None (visible in dashboard) |
Response times
| Item | Processing Time |
|---|---|
| Regular mail | Scanned within 1 business day |
| Urgent items (IRS, state) | Scanned same day, immediate notification |
| Packages | Logged same day, held for instruction |
| Mail forwarding | Ships within 2 business days |
Security and privacy
Physical security
- Secure, access-controlled facility
- Background-checked staff
- Mail handled by trained personnel only
Digital security
- Scans encrypted at rest and in transit
- Access limited to authenticated users
- 90-day automatic retention (configurable)
Compliance
- SOC 2 Type II certified facility
- HIPAA-compliant handling available
- Audit logs for all access
What the mailroom doesn’t do
- Open packages — We log receipt but don’t open packages
- Respond to mail — We notify you; you take action
- Legal advice — We categorize, not interpret
- Same-day forwarding — Shipping takes 1-2 business days after you request it
View your mail
Access scanned documents.
Take action on mail
Forward, download, or shred.